Frequently Asked Questions

We hope the following information will answer your question. Otherwise, please feel free to contact us.

Who is informed?

Planned Cover has been committed to assisting professionals to identify and manage the varied and complex risks they encounter in practice. Planned Cover has shown a dedication to supporting professionals through the placement of insurance and the provision of technical advice, and their innovative risk management program. Informed has been nurtured by Planned Cover’s dedication to professional risk services as a support for professionals and their practices.

How do I log in to access online courses?

To sign in please click the Login button at the top right hand corner of our home page.  It you have a user name and password, then proceed to login and click through to access the online courses.

If you don’t have a user name and login you will be given the option to create a new account here.

What if I don’t remember my password?

In the event you have forgotten or lost your password to access our online material, please follow the prompts to change your password or contact our support team at:


What are my payment options?

Any purchases made via our website can be made via PayPal.  When making the payment you have the option to either make a once off payment using your credit card or login to your PayPal account and use any of the saved payment methods attached to your account?


What is your refund and cancellation policy for seminars and webinars?

Please see our Refund Policy at or if you are still unclear please contact us.

How will you use my data? Will you sell it or use it for marketing purposes?

We never sell your data.  We may use your data to send you communications, and it may be sent to a third party provider in order to fulfil any transactions such as payment for our services.  We always respect your privacy and adhere to relevant Privacy legislation.

You can access our privacy policy at

Can I purchase or enquire about insurance through informed?

informed does not offer insurance however we have great confidence in Planned Cover insurance brokers, another part of our parent company IBL Limited. Planned Cover has been committed to assisting professionals with their insurance needs for almost 40 years. They offer professional indemnity, directors and officers, employment practices, statutory liability and general insurance & personal insurance products. For more information about your insurance needs, please contact Planned Cover at

Can you provide legal advice?

No, however informed can highlight areas of risk and bring to your attention potential issues and ways to resolve them. Although our Risk Managers are legally qualified and highly experienced, they do not give legal advice.


Who are your presenters?

Our Risk Managers are experienced and knowledgeable professionals having worked within various industries, and with years of experience in insurance and construction law.

They provide you with the practical assistance you need to navigate an ever more complicated industry. From age-old pitfalls like delays, sub-consultant errors and indemnity clauses, to the emerging challenges of safe design and new technologies, our Risk Managers analyse the risks and provide plain-English guidance for you and your staff.

What topics do your in-house seminars cover?

Our legally qualified risk managers present a targeted seminar series on broad-ranging subjects. Our presentations draw on examples from court cases, analysis of legislation, and our experience at the coal-face of dispute resolution. They are a vital platform for making your staff aware of business risks and the importance of thorough work.

Contact us for a list of available topics. Examples include: Contracts and How to Survive Them, Document Management, Construction Phase Services, Lessons from Claims, and Project Procurement.

How do I subscribe to receive extra services?

To subscribe for extra services such as Practice Guides, checklists and other documents, you will need to create an account.  Please follow the prompts on our registration page, then go to our purchase page to make payment. Once this process is completed, you will have access to the subscriber area on the website.


What is the cost of subscriber resources?

$1000 per annum provides subscribers with access to value added services such as risk management checklists, special purpose contracts, Guidance Notes and other sample documents to assist you in your everyday operations. Discounts are available to Planned Cover professional indemnity insurance clients – contact us for details.

Can you create tailored versions of the documents in your Subscriber section?

We cannot create tailored versions of documents in the Subscriber Resources area but you or your solicitors are welcome to make your own amendments to them.

Why do I have to do Continued Professional Development (CPD)?

Many professions have ongoing CPD requirements to encourage you to keep up to date with the industry and field you practice in, and often as a prerequisite to any formal registration or certification. It is best to check with your profession’s governing body or Professional Code of Conduct to understand what your CPD requirements are. Our useful links section can help you locate this information.

Can I earn CPD points for all learning activities listed on your website?

You can earn CPD points for all of our learning activities (including webinars, seminars and online short courses) so long as the topic is relevant to your work.

How do I check how many points I need to accumulate in each year?

It is best to check with your profession’s governing body or Professional Code of Conduct to understand what your CPD requirements are. Our useful links section can help you locate this information.

Can I keep track of all my points through my informed account?

Your informed account keeps a record of CPD you undertake through our site. You can manually add external CPD activities to keep all your records in one place.

How do you assess whether CPD points are earned?

For CPD that is mandatory for your profession, your profession’s governing body sets the rules on how CPD points may be earned. Our useful links section can help you locate this information.

What are “formal” and “informal” CPD points?

The CPD rules applicable to architects are (to the best of our knowledge) the only rules to use this terminology. “Formal” CPD requires significant interaction between audience and presenter, or an assessment activity, as opposed to merely being present and assimilating information. You can learn more in the Australian Institute of Architects/Architects Accreditation Council of Australia joint policy on CPD.

Do I need to answer questions to earn CPD points? What is the “pass mark”?

Architects wishing to claim “formal” CPD points must complete an assessment activity.  We ask all purchasers of our online services to answer some brief and simple questions to confirm they have watched and understood the content. The pass mark is 50%.

Do you issue CPD certificates?

Yes, we will issue Attendance Certificates which will advise the number of hours you are entitled to claim for CPD points.

Who do I contact if there are any problems with my payment?

Should you have any queries regarding your online transactions please contact us at: for assistance.

Can I keep my certificates on my informed account?

Your account will record the number of CPD sessions you have attended and you will have access to your certificates as needed.

What should I do if I can’t print my certificate?

Should you need any support in printing certificates please contact us at: for assistance.

What topics do your webinars and short courses cover?

We address a range of interesting topics all aimed at helping you to mitigate risk and keeping you informed of industry updates.  You can look at the topics and sessions available here.

Can I suggest topics I would like addressed as webinars or online short courses?

We welcome any suggestions for topics you may like addressed by way of a CPD session in the future. We do not tailor sessions to your particular situation though, and any advice would be of a general nature and not intended to be taken as legal advice in relation to the topic you wanted addressed.

What happens when I complete my chosen online CPD session?

Upon completion of your session (short course or recorded webinar) you will receive a short test to complete as part of your CPD assessment. When you have submitted and successfully answered those questions, we will issue you with a digital Certificate of Completion as your record of completing the activity.

Do you automatically report webinar attendance and points accumulated back to my employer?

We cannot report your CPD points back to your employer. This will be your responsibility as you are the account owner and we need to respect privacy obligations around your account information.  Also, different professions have different reporting requirements which are best managed by the individual and their particular practicing registration requirements.

Can I return to a course once I have commenced it?

Yes! Simply log back in to the CPD portal via our website and you will be able to see courses you have purchased regardless if you have started viewing them.

Is there a deadline for completing the course I have purchased?

No! Once you purchase a course you can complete the course at any time.

Can I use any of the content for my own presentations or staff training?

All content whether in a presentation, online or in hard copy handouts is the property of informed and its authors and should not be used for any other purpose.  informed has complete intellectual property rights over the content, and its use by anyone else would need prior authorisation by informed Risk Managers.

What technical support is available if I need it?

Since there can be a variety of reasons why you may need technical support, it is best to contact and provide us with as much detail as you can about your technical issue.  This way we can research the problem and contact you with a solution.

What sort of computer or software do I require to view the webinars?

In order to access our webinars you’ll need a computer or mobile device that is able to browse the internet. 

What should I do if I can’t see or hear the webinar?

Please make sure that your web browser is up to date and that the volume is correctly configured.