Who we are

Welcome to informed, a suite of services that gives your business the right tools to embrace the opportunities as well as negotiate the risks in your industry.

Developed by one of the construction industry’s foremost risk management teams, informed offers you:

  • A range of flexible learning options to keep you and your staff up to date on industry developments – including in-person seminars and online learning through short courses and webinars, available from the convenience of your desktop or mobile device;
  • Attendance certificates and assessment questions to meet the CPD requirements of registration and certification bodies;
  • Practice Guides on specific industry topics, such as novation, Building Information Modelling (BIM) and contract termination;
  • Templates for checklists, certificates and special purpose contracts; and
  • Updates on industry developments.

Our parent company, Planned Cover, has over 40 years experience in managing risks for construction professionals. As part of the Planned Cover team, our informed Risk Managers have a unique insight into the challenges faced by professionals in the construction industry who are responsible for designing and delivering often complex and demanding projects. Through informed, our Risk Managers are able to draw on their experience of the construction and insurance industries to provide you with the practical assistance you need to navigate a complex industry.

Meet Our Team

Our online learning short courses, webinars, seminars and other subscriber services are delivered by experienced Risk Managers who draw on their years of work in insurance and construction law to provide you with the practical assistance you need to navigate a complicated industry.

Our Risk Managers review over 1500 consultancy agreements each year, giving them unmatched experience in industry expectations of construction professionals.

They frequently present Risk Management seminars, informing and educating professionals on subjects such as claims trends and legislative developments.

They stay on the front line of legal changes affecting construction professionals and use their knowledge to produce a growing library of informed Practice Guides on topics like building information modeling (BIM), safe design and limitation of liability clauses.

From age-old pitfalls like delays, sub-consultant errors and indemnity clauses, to the emerging challenges of safe design and new technologies, our Risk Managers analyse the risks and provide plain English guidance for you and your staff.

“The Risk Managers have demonstrated an understanding of our industry and the issues that affect us.”

WARREN BIRCHALL
Hassell

“The technical support provided by their in-house legal team in risk management advice is invaluable.”

SIMPSON KOTZMAN

“The regular in-house seminars are a valuable learning tool and a reminder for all our staff.”

PAUL PRUSZINSKI
Pruszinski Architects

Meet the team

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Natalie Sullivan

Natalie holds Bachelor degrees in Law and Economics and was admitted to practice as a Solicitor in New South Wales in 1997. Natalie has worked as a Solicitor/Associate at Sydney law firm, Colin Biggers & Paisley, in the Insurance Litigation Division, defending claims brought against professionals, and also as a Legal Advisor in the Commercial Claims division of an Insurer, managing claims and providing legal opinions on indemnity and policy interpretation issues. As a Risk Manager, Natalie draws on her experience to identify areas of risk for professionals and to develop seminars which inform and educate professionals on the risks associated with practice and strategies to manage those risks.

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Wendy Poulton

Wendy has been a Risk Manager since 2005, providing plain English advice on consultancy agreements, training consultants in risk management, and creating guidance materials on emerging challenges in the construction industry. She has lectured on insurance and risk management at RMIT and the University of Melbourne. Previously, Wendy was a solicitor in the Commercial and Insurance Litigation section of Hunt and Hunt. She was admitted as a solicitor in 1997, and completed a Masters in Construction Law in 2011.

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Felicity Jools

Felicity holds Bachelors degrees in Economics (Social Sciences)(Hons) and Law from Sydney University and was admitted in 2007. Before joining Planned Cover at the start of 2014, Felicity worked in Sydney, Perth and London as a construction litigation lawyer and front end lawyer drafting construction contracts for a number of large construction, architectural and engineering practices. During her years in private practice she also gained experience in insurance, insolvency and personal injury. From this basis of business acumen and legal knowledge, Felicity is able to bring this unique skill set to her role as Risk Manager, to advise on the professional indemnity insurance risks and implications found within contracts as well as inform and present seminars that assist to educate professionals on these risks and how best to manage them.

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Cordilia Thomas

Cordilia holds degrees in Law and Psychology and was admitted as an Australian Legal Practitioner in 2014. Cordilia has held various roles in top tier private practice law firms and most recently in an in-house legal team for a multinational engineering consulting firm. Cordilia draws on her experience working with engineers, project managers and industry professionals in the construction space, to identify key risk areas in contracts and provide advice on how to mitigate these risks.